Multiple follow-ups
Customer identifies the service route, repeats the issue and separately follows the manufacturer process.
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MSCO after-sales coordinationFaulty material should not become a follow-up project.
Report the issue once. MSCO validates the information and coordinates eligible claims with the relevant brand or service team, targeting resolution within 48 hours.
How it works
Report. Validate. Coordinate resolution.
The target applies to eligible claims and depends on complete documentation, product condition and the relevant manufacturer process.
01Share invoice
02Identify product
03Describe issue
04Send photographs
05Eligibility check
06Resolution follow-up
One point of contact
A clearer after-sales route.
Coordinated support
MSCO registers the information, checks eligibility and coordinates the appropriate next step with the relevant team.
Prepare before contacting us
Help us register the issue correctly.
Keep the invoice, model or product description, purchase date, issue details and clear photographs ready.